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Payment

  1. We accept payment through bank transfer, FPS and PayMe.  Payment information will be provided upon order confirmation.

  2. The ordering process will be considered as completed only if payment is made.

  3. Once the order is confirmed, any cancellation requests made seven (7) days prior to the agreed delivery date would be subjected to a cancellation fee of 50% of the order amount.  No refund would be made for order cancellation within seven (7) days of the scheduled delivery. 

Delivery

  1. All items are available while stocks last.  Orders should be placed at least three (3) days in advance (before 6pm).  Order received after 6pm will be considered as next day.  For make to order products, the lead time may vary.  Please contact us for more details.

  2. Free self pick-up service at Tsuen Wan West MTR Station is available.  Please contact us for further details.

  3. Standard delivery fee will be charged as follows:                                                                                      New Territories (including Kwai Tsing, Tsuen Wan and Tuen Mun)                  HK$150                   Kowloon (including Yau Tsim Mong, Lai Chi Kwok and Kwun Tong)                HK$150                        Hong Kong Island (including Central and Western District and Wan Chai)    HK$200                       Please contact us for further information for location not listed above.    

  4. An additional service fee of HK$200 will be charged for next day delivery (on request). 

  5. Orders will be sent to the delivery address as per requested.  We are not responsible for any unsuccessful delivery due to wrong delivery address.  Please ensure that correct delivery address is provided upon order confirmation.  If re-delivery is needed, you will be charged an additional service fee of $150 or the standard delivery fee, whichever is higher.

  6. TnC Florist will endeavor to dispatch your order safe and on time. However delivery time could be affected due to weather or traffic conditions and / or unforeseen situations (such as black / red rainstorm signal and / or typhoon signal number 8 or higher).  We shall notify you of such delay as soon as possible or for re-arrangement.

  7. In case of any unreachable recipient or refusal to accept, the order will still be considered as delivered. If re-delivery is needed, you will be charged an additional fee of $150 or the standard delivery fee, whichever is higher.

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